Solving Complex Wayfinding Challenges at El Paso VAMC
LOcation:
El Paso, Texas
SERVICES:
Wayfinding Masterplan & Implementation
CHALLENGE:
SOLutions:
Clearly Identify Levels: at all elevator banks and on directional signage, and by naming the 3rd Floor “Main Level”.
Brand the 2 Primary Corridors: increasing spatial awareness. Naming them “East Corridor” and “West Corridor” with complementary colors creates a clear distinction between the two parallel hallways. This also ties into local nomenclature as the axis of the facility runs parallel to the Franklin mountain range that bisects El Paso into East and West sides.
Use an Eye-Catching Design System: to highlight corridor branding. Compass graphics in the background relate to the East/West name of both corridors with updatable wayfinding components layered on the surface.
Reduce Long Lists: using principles of progressive disclosure and working closely with leadership to display only the most relevant destinations on signage.
Highlighting Primary Elevator Banks: that have two sides ‘A Side’ and ‘B Side’ with architectural letters and large panels. Many of the elevator banks are tucked into alcoves which made it difficult to give directions.
- Utilize Digital Wayfinding: with touchscreen displays in the main lobby and online maps created in collaboration with MedMaps.
