To simplify orientation across the expansive campus, the site was divided into four clearly defined regions: North, South, East, and West Campus. Scattered parking lots were consolidated into a coherent system and boldly designated by name and number, aligned with their respective campus regions.

Positioned at a high-traffic, high-visibility intersection, the primary North Campus entrance serves as both a prominent first impression and a key decision point for arriving visitors. Monumental pylons with integrated wayfinding and digital display were installed to create clarity, establish identity, and support intuitive navigation from the moment of arrival.

Vehicular and pedestrian pathways were reimagined with scaled signage components tailored to each environment. Implementation followed a phased strategy across the campus’s inner and outer roadway loops and primary pedestrian corridors to ensure clarity and continuity at every stage. A standardized family of components was developed to address the full range of site conditions and establish a consistent, maintainable sign system for future updates and expansion.

Emergency signage was upgraded at both vehicular and pedestrian scales to support faster, more intuitive response routes. Improved visibility, and standardized placement ensure emergency messages are clear and immediately recognizable. These upgrades enhance safety while aligning with the broader campus sign system.

Monumental signage and large-scale architectural letters were applied to clearly identify buildings and create a strong visual presence across campus. With seven public entry points—each with varying hours of operation—unique names were assigned and prominently displayed on signage and maps. This helped establish a logical information hierarchy to reduce confusion and support smooth patient arrivals.

The biggest challenge to wayfinding at VA medical centers is the constant evolution of the facility, both operationally and architecturally. Key outpatient services including Primary Care were moving out of the Main Hospital where they had been for years to a separate building in West Campus. This created a challenging route for Veterans to navigate as their journey may begin at the Patient Garage in East Campus. To reduce confusion and create an optimal route for Veterans from one end of the hospital to the other, a branded pathway was highlighted on directional signage and maps.

The exceptionally long hallways in the Main Hospital create farther viewing distances, so large updatable directional signs were placed at intersections and decision points. Department entrances are now clearly identified and updatable information signs were added to help reduce the clutter of paper postings.

At each public entrance and lobby, large campus and hospital maps now provide clear orientation for visitors as they plan their routes. Mandatory policy postings were reorganized into a clean layout to reduce visual clutter and enhance the overall arrival experience.

The Community Living Center provides long-term care and is designed to foster a supportive, community-like environment for Veterans. In addition to housing an Advanced Care Clinic, the facility is organized into neighborhoods identified by name, color, and theme to support memory recall for patients and their visitors.